SoonerSelect member frequently asked questions (FAQ)

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How do I receive care?

How do I make an appointment?

Do I need an ID card to visit the dentist?

How can I get a copy of my ID Card?

What treatment does my plan cover?

Are there waiting periods to be met?

What if I have a pre-existing condition?

When should I obtain a pre-treatment estimate?

How do I receive emergency care?

How do I change my dentist?

What if I cannot find a dentist in my area?

How do I receive medication?

Who do I call if I have questions?

How can I find a dentist who speaks my language?

Can I get an interpreter for my dental appointment?

How can I get my materials in another format?

My dental services were denied, what can I do?

How do I file a complaint against my dentist/dental office/Liberty?

Can I ask for a second opinion?

How can I report suspected fraud?

What is an authorized representative?

What is Early and Periodic Screening, Diagnostic, and Treatment (EPSDT)?

What are some questions I should ask the dentist during the dental visit?